sqponies web store FAQ section

Please checkout using the eCrater checkout secure site here. I will combine shipping, because I cannot do so on eCrater so far. Single item shipping quotes are correct - so feel free to checkout through the site. I can give you a price estimate before you checkout if you contact me through the site contact information here. Some prices are incorrect for shipping at this time due to their large and/or heavy size, if you have questions about items quoting very high shipping prices, please contact me and I can clarify!

Shipping is calculated on an OZ basis, not lbs. I quote all shipping prices from USPS.com

Payment is required through Paypal only at this time.

Items usually ship within 3-5 days after payment is received, most of the time sooner between 1-3 days. An email personally sent by me will be written if there are any delays for any reason.

Yes! I can't add all countries because the time it would take to create a shipping matrix would be outrageous. If you are outside the US, Canada, UK, Germany or Australia, please use the contact area to send me a message and I can quote shipping for your country. Many countries overseas are now the same as shipping prices for the UK.

Currently I'm contacting eCrater to determine why my shipping matrix is not working correctly for countries such as Germany, United Kingdom and Australia. I have checked to see that usually US postage and Canada postage are following my shipping matrix, but other countries are not. If you have questions, please check the shipping quote on the item page, and if it says a ridiculously high shipping price for a small item, please message me and I will see about correcting it on the site for you.

This happens due to the way the shipping matrix is set up. After a certain weight, it's a generic amount of dollars added on for each additional 2oz. This can add up quickly on the site, especially if you are buying a lot of small items. If you get to the checkout screen and see a crazy shipping price for many small items, please put a message in the order form and I will correct it for you. Do not worry about paying this crazy shipping rate (exceptions are for large and/or heavy items), I will make sure you pay an appropriate rate for your items based on weight!

1. I am human. Sometimes I might miss minor things. If you think you see something in the photo that isn't written, just ASK! I can double check and will update the description as needed. 2. There are some things I DO NOT include in the description. The most "major" thing is when I fix tail rust and replace the rusted or disintegrated metal washer with a plastic zip tie. THIS IS NEVER MENTIONED! If you're concerned whether I did this or not, you have to ask. After many years in the pony community I can tell you that tail rust decreases value far worse than a replaced washer. **Things I would always note in the description: Re-"Pinked" or Replaced mane or tail with something OTHER than an original tail (i.e., Doll Hair), Touched up paint** 3. I describe ponies the way I think I would like to know of them. I may miss minor things. Picky collectors, I have no issue taking a magnifying glass under a bright light and doing an all out inspection on ANY product I am selling, all it takes is you asking! :) Thanks!